B
BolFluent
Government & Bureaucracy
Aadhaar centre, passport office, RTO, bank KYC — the English of government work and paperwork.
Explained
Government offices often use English forms and English-speaking staff. Whether you're at the Aadhaar centre, passport office, RTO, or a bank for KYC, knowing the right phrases makes the process smoother.
Useful phrases
| English | In Hindi |
|---|---|
| I'd like to update my Aadhaar address. Common Aadhaar centre request. | मैं अपना Aadhaar पता अपडेट करना चाहता हूँ। |
| Could you tell me which form I need to fill? Standard at any government office. | क्या आप बता सकते हैं कि मुझे कौन सा फ़ॉर्म भरना है? |
| I've brought all the documents. Confirm preparedness. | मैं सारे documents ले आया हूँ। |
| Which proof of address do you accept? Bank KYC, Aadhaar, passport — all relevant. | कौन सा address proof स्वीकार है? |
| How long will it take to process? Timeline check. | process होने में कितना समय लगेगा? |
| Could I get a token / receipt? Standard request for proof of submission. | क्या मुझे token / receipt मिल सकती है? |
| I applied two months ago — what's the status? Polite follow-up. | मैंने दो महीने पहले apply किया था — status क्या है? |
| I'd like to file a complaint about the delay. Firm but polite. | मैं देरी की शिकायत करना चाहता हूँ। |
| Is the office open on Saturdays? Quick check before visiting. | क्या ये दफ़्तर शनिवार को खुला रहता है? |
| I need a duplicate copy of my driving licence. RTO request. | मुझे अपनी ड्राइविंग लाइसेंस की duplicate copy चाहिए। |
| I need to renew my passport. Standard passport office line. | मुझे अपना passport renew कराना है। |
| Could you guide me to the right counter? Polite navigation request. | क्या आप मुझे सही counter तक guide कर सकते हैं? |
Sample conversation
| A | Next! How can I help you? अगला! आपकी क्या मदद करूँ? |
| B | Hi, I'd like to update my Aadhaar address. I've brought the new rent agreement. हाय, मैं Aadhaar पता अपडेट कराना चाहता हूँ। मैं नया rent agreement ले आया हूँ। |
| A | Fill this form and take a token from the screen. The wait is about 30 minutes. ये form भरिए और screen से token लीजिए। करीब 30 मिनट लगेंगे। |
| B | Got it. Where do I submit the photocopy? समझ गया। फ़ोटो कॉपी कहाँ जमा करूँ? |
| A | Counter 4, after biometric. Please keep the original too. Counter 4 पर, biometric के बाद। Original भी साथ रखिए। |
Practise
1. Polite request for the right form?
- Give form.
- Could you tell me which form I need to fill?
- Which form?
- Form please.
Show the answer
Could you tell me which form I need to fill?
2. Asking processing time?
- When done?
- How long will it take to process?
- Time?
- How many days?
Show the answer
How long will it take to process?
3. Firm complaint about delay?
- Why so late!
- I'd like to file a complaint about the delay.
- Hurry up.
- I'm waiting.
Show the answer
I'd like to file a complaint about the delay.
Related lessons
- ConversationReady phrases for real-life situations
- Phone EtiquetteOpening, holding, transferring, ending
- Office Small TalkMonday-morning, lunch, weekend chat
- Email & WhatsApp WritingFormal vs casual; avoid Indian email clichés
Practise this with Vaani
Reading a rule is half of it. Vaani, BolFluent's AI tutor, lets you speak it out loud and corrects you on the spot — in a real conversation.
Try a free call with Vaani